Shipping policy
Shipping & Delivery
How long does it take to process my order?
All orders placed on zolanastore.com are processed within 1–2 business days, Monday through Sunday.
What is the estimated shipping time?
Once your order has been dispatched, standard shipping typically takes 3–5 business days. We deliver seven days a week for orders within the United States. At this time, we do not offer international shipping. All orders on zolanastore.com qualify for FREE shipping!
When can I expect my order to arrive?
For domestic US orders, the estimated total delivery time is 4–7 business days from the date your order is placed.
Will I receive a tracking number?
Absolutely! Once your order ships, you will receive a confirmation email with your unique tracking number and a link to our tracking page. Simply enter your tracking number at https://zolanastore.com/pages/tracking to check the status of your shipment. For further assistance with your order, please contact us at support@zolanastore.com. Our customer support team strives to respond to all inquiries within 12 hours during regular business hours (Mon–Fri, 9:00 AM – 5:00 PM EST).
How are items packaged?
Every item is carefully packaged using protective materials to ensure it arrives at your door in perfect condition.
What shipping method is used?
All orders are shipped via standard ground service. We dispatch your order at the earliest opportunity to ensure prompt delivery. For additional help, reach out to us at support@zolanastore.com. Our support team aims to reply to every inquiry within 12 hours during regular business hours (Mon–Fri, 9:00 AM – 5:00 PM EST).
Who delivers my order?
FedEx is our primary shipping carrier. Depending on your delivery location, UPS, USPS, or another available courier may also be used as an alternative.
Can I cancel my order?
You may cancel your order within 24 hours of placing it, provided it has not yet shipped, for a full refund. Simply send us an email at support@zolanastore.com within that timeframe. Our support team aims to reply within 12 hours during regular business hours (Mon–Fri, 9:00 AM – 5:00 PM EST).
My order arrived damaged or is missing. What should I do?
If you receive a broken, damaged, defective, or incorrect item, please contact us within 30 days of delivery with a photograph of the item. We will send you a replacement or issue a complete refund. If you would like to return the item, we will cover the full cost of return shipping. If your tracking shows your order was delivered but you have not received it, we recommend contacting your local carrier to verify delivery. For return inquiries, please email support@zolanastore.com. Our support team aims to reply within 12 hours during regular business hours (Mon–Fri, 9:00 AM – 5:00 PM EST).
Why did my order arrive in multiple shipments?
We always try to ship your entire order in a single package. However, orders may occasionally be split into multiple shipments due to product availability, vendor locations, or the size of the order. You will never be charged extra for split shipments.
I received the wrong item. What should I do?
If you received an incorrect item, we sincerely apologize. Please let us know right away so we can send the correct product along with a prepaid shipping label for returning the wrong item at no additional cost to you. Please note that any returned product must be in the same condition you received it and in its original packaging. Contact us at support@zolanastore.com. Our support team aims to reply within 12 hours during regular business hours (Mon–Fri, 9:00 AM – 5:00 PM EST).
When will my credit card be charged?
Your credit card is charged at the time your order is submitted.
What payment methods do you accept?
We currently accept payments via Visa and Mastercard.
Quick Policy Summary
Free shipping on all US orders. Processing: 1–2 business days. Delivery: 4–7 business days. 30-day return window for items in original condition. Refunds processed within 7 business days. Sale items are final sale. Full details available in our Returns & Refunds Policy and Shipping Policy.
Contact Us
Customer support hours: 9:00 AM to 5:00 PM EST, Monday to Friday
Email: support@zolanastore.com (response within 12 hours during business days)
Phone: +1 (737) 437-3984 (available 24/7)
Company name: Teal Essence Inc
Address: 11840 Deodar Way, Reno, NV 89506, United States
You can also reach us through our contact page at https://zolanastore.com/pages/contact-us