Privacy policy

Privacy Policy

Overview

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from zolanastore.com.

Personal Information We Collect

When you visit our site, we automatically gather certain information about your device, including details about your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect data about the individual web pages or products you view, which websites or search terms directed you to our site, and how you interact with the site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies: Small data files placed on your device or computer, often including an anonymous unique identifier.
  • Log files: Record actions occurring on the site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the site.

Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as credit card numbers), email address, and phone number. We refer to this information as "Order Information."

When we mention "Personal Information" in this Privacy Policy, we are referring to both Device Information and Order Information.

How We Collect Your Data

We collect your personal data through three primary methods:

  • Directly from you: When you place an order, create an account, contact our support team, subscribe to our email list, or fill out any forms on our site.
  • Automatically as you navigate: Through cookies, log files, pixels, and similar tracking technologies that collect Device Information as you browse our site.
  • From third-party services: Including Shopify (our e-commerce platform), payment processors, analytics providers such as Google Analytics, and advertising platforms such as Google Ads, Microsoft Advertising, and Meta.

Types of Cookies We Use

1. Essential Cookies: These cookies are necessary for the operation of our website. They enable you to navigate the site and use its features, such as accessing secure areas and using shopping cart functionality.

2. Performance and Analytics Cookies: These cookies collect anonymous, aggregated information about how visitors use our website, such as which pages are visited most often and whether visitors encounter errors. This data helps us improve site performance.

3. Functional Cookies: These cookies allow our website to remember the choices you make, such as your language preferences, username, or region, and provide enhanced, personalized features.

4. Targeting or Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They also help us measure the effectiveness of advertising campaigns.

5. Social Media Cookies: These cookies are used when you share information via social media or interact with our content on social platforms such as Facebook, Instagram, or Pinterest.

6. Third-Party Cookies: Third-party cookies may be set by services embedded in our site, such as payment processors, analytics providers, or embedded videos.

7. Security Cookies: These cookies help us detect suspicious activity or security breaches.

8. Session Cookies: Temporary cookies that expire once you close your browser.

9. Persistent Cookies: These cookies remain on your device for a set period or until you delete them.

How to Manage Cookies

You can adjust your cookie preferences by changing your browser settings. Most browsers allow you to refuse or accept cookies, and you can also delete cookies that have already been set. Please note that disabling certain cookies may impact the functionality of our website.

How Do We Use Your Personal Information?

We use Order Information to fulfill orders placed through the site, including processing payments, arranging shipping, and providing order confirmations. We also use this information to communicate with you, screen for potential risk or fraud, and, when in line with your preferences, provide you with marketing communications about our products and services.

We use Device Information to help us screen for potential risk and fraud (particularly your IP address), to optimize and improve our site through analytics, and to deliver targeted advertising.

Remarketing and Event Tracking

We use remarketing and event tracking technologies provided by third-party advertising platforms to deliver targeted advertisements to you on other websites and to measure the effectiveness of our marketing campaigns. Specifically, we use:

  • Google Ads: To display remarketing ads across the Google Display Network and track conversions from Google ad campaigns.
  • Microsoft Advertising (Bing UET): To serve targeted ads on the Microsoft/Bing network and track conversions using the Universal Event Tracking tag.
  • Meta (Facebook Pixel): To deliver targeted ads on Facebook and Instagram, track conversions, and build custom audiences.

These platforms may collect data about your browsing activity on our site to create audience segments, optimize ad spend, and deliver personalized advertisements. You can manage your preferences for these services using the opt-out links provided in the Behavioral Advertising section below.

Sharing Your Personal Information

We share your Personal Information with the following third parties to help us use your data as described above:

  • Shopify: Our e-commerce platform that processes transactions and stores order data. You can read more about how Shopify uses your information at https://www.shopify.com/legal/privacy.
  • Google Analytics and Google Ads: For website analytics, conversion tracking, and remarketing. You can opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout.
  • Microsoft Advertising (Bing): For conversion tracking and remarketing through the Bing UET tag.
  • Meta (Facebook/Instagram): For conversion tracking and targeted advertising through the Facebook Pixel.
  • Payment processors: To securely process your credit card transactions.
  • Shipping carriers: To deliver your orders (FedEx, UPS, USPS, and other carriers as applicable).

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

Behavioral Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. You can opt out of targeted advertising through the following links:

Data Storage and Security

Your data is stored securely through Shopify's data storage, databases, and the general Shopify application. Your data may be processed in jurisdictions outside of your country of residence, including the United States. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Text Marketing Terms and Conditions

By opting into text marketing, you authorize us to send text messages regarding your orders and promotional offers. Consent is not a condition of purchase. Reply "STOP" to opt out at any time. Standard text and data rates may apply.

Do Not Track

Our website does not alter its data collection and usage practices in response to Do Not Track signals from your browser.

Your Rights (For European Residents)

If you are a resident of the European Economic Area, you have the right to access the personal data we hold about you, to request that your personal data be corrected, updated, or deleted, to object to the processing of your personal data, to request that we restrict the processing of your personal information, and to request portability of your personal data. Your information may be transferred outside of Europe, including to the United States. To exercise these rights, please contact us using the details below.

Data Retention

We retain your order-related information in our records unless and until you request that we erase it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page.

Contact Us

Customer support hours: 9:00 AM to 5:00 PM EST, Monday to Friday

Email: support@zolanastore.com (response within 12 hours during business days)

Phone: +1 (737) 437-3984 (available 24/7)

Company name: Teal Essence Inc

Address: 11840 Deodar Way, Reno, NV 89506, United States

You can also reach us through our contact page at https://zolanastore.com/pages/contact-us